Google giveth and Google taketh away

September 21, 2005 on 10:01 am | In Ziggy's way | 1 Comment

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I occassionally check the Google pagerank of this site. If you don’t know what that is then the rest of this entry is not very interesting. It’s been as high as 4 but regularly drops to 0. The first time it happened my heart sank. “What have we done wrong?” I thought.

I think the various changes to the layout and catalog have not helped. As an online retailer we have to tinker and get things working optimally.

After a few times I stopped worrying about it. Either we have good pagerank or we don’t. As long as we provide good service our customers will keep coming back.

Spring update

September 7, 2005 on 12:53 pm | In Ziggy's way | No Comments

We’ve moved our warehouse and our offices over August.

I’m sorry to say it broke lots of our systems. We’ve really made a mess of things. Our web forms stopped sending emails to us. Many of our email addresses just stopped working.

The warehouse order processing system also broke. That means accounts processed some orders that were not dispatched in our normal timely manner.

I was even locked out of the system that lets me make these updates.

The end result is if you have placed an order but not received an email every 48 hours until delivery, it probably means your order was affected by our moving chaos.

I really apologise for this. If you want to cancel your order just email or comment here with your order number.

Let me know by either commenting here or sending an email - all our email addresses should be working again.


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